Service & Warranty
We stand behind our products with comprehensive warranty coverage and dedicated after-sales support.
Industry-leading warranty on all NEWWELDTABLE welding tables and main structural components.
Peace of Mind with Every Purchase
At NEWWELDTABLE, we believe in the quality of our products. That's why every welding table we manufacture is backed by a comprehensive 5-year warranty covering structural defects, manufacturing flaws, and material failures.
Our warranty reflects our confidence in the materials we use — Q355B nitrided steel and HT300 cast iron — and the precision manufacturing processes we've refined over 15+ years of production.
Beyond warranty coverage, our after-sales team provides technical support, spare parts, and service assistance for the lifetime of your table.
What's Covered
Our warranty covers manufacturing defects in materials and workmanship under normal use conditions.
Table Structure
5-year coverage on the main table frame, top plate, and structural welds against manufacturing defects and material failure.
Hole System Integrity
5-year coverage on D16/D28 hole dimensions and grid positioning accuracy. Holes maintain specified tolerances.
Surface Treatment
5-year coverage on nitriding+oxidation surface against peeling, flaking, or premature wear under normal use.
Flatness Guarantee
5-year guarantee that your table maintains ±0.1 mm/m flatness. We'll re-machine or replace if it doesn't.
Accessories
1-year warranty on all clamping accessories, including angle squares, stops, pins, and mounting hardware.
Spare Parts
Genuine spare parts available for the lifetime of your table. Replacement legs, bushings, and hardware in stock.
Warranty Overview
Quick reference for what is and isn't covered under our standard warranty.
| Component | Warranty Period | Covered | Notes |
|---|---|---|---|
| Welding Table Top Plate | 5 Years | ✓ | Structural integrity, flatness, surface treatment |
| Table Frame & Legs | 5 Years | ✓ | Weld quality, material defects, load-bearing capacity |
| D16 / D28 Hole Bores | 5 Years | ✓ | Hole diameter accuracy, grid position tolerance |
| Nitrided Surface Finish | 5 Years | ✓ | Surface hardness, spatter resistance, anti-corrosion |
| Threaded Bushings | 2 Years | ✓ | Thread integrity, wear resistance |
| Clamping Accessories | 1 Year | ✓ | Clamps, stops, angle squares, pins, magnets |
| Normal Wear & Tear | — | ✗ | Cosmetic scratches, minor surface wear from regular use |
| Misuse / Overload Damage | — | ✗ | Damage from exceeding rated load capacity or improper use |
| Unauthorized Modifications | — | ✗ | Welding, drilling, or machining by anyone other than the factory |
How It Works
Simple 4-step process for warranty claims and technical support requests.
Contact Us
Reach out via email or contact form with your order details and a description of the issue.
Assess & Verify
Our team reviews your request, may request photos or videos, and determines if it's a warranty case.
Solution Approved
We authorize repair, replacement, or spare parts shipment — typically within 1-2 business days.
Resolution
Repair instructions, replacement delivery, or technician dispatch arranged. Follow-up to ensure satisfaction.
Get Support
Multiple channels to reach our after-sales service team.
Email Support
sales@newweldtable.com
Send Email →
WeChat / WhatsApp
Instant messaging support available during business hours.
Request Contact →
Factory Visit
Visit our facility in Hebei, China for hands-on support and training.
Schedule Visit →
Service FAQs
Common questions about warranty, service, and support.
Need Help?
Our service team is ready to assist you with any questions or concerns.
Contact Support →